Triage and Information Officer

The Triage and Information Officer will provide a high quality first point of contact to children, young people, parents, carers, and professionals who reside in Dorset and are contacting the statutory Special Educational Needs and Disabilities Information Advice and Support Service.

The service provides confidential and impartial advice on the rights in the SEND process and other relevant legislation and SEND policy, supporting navigation through the SEND assessment process.

This role is to provide up to date and local information, make an initial triage judgement about the appropriateness and urgency of any requests for service and signpost to other services as appropriate, taking advice from the Project Lead as necessary.

The post holder will also lead on the external information and communication channels, including the shared email accounts, voicemail service, service websites and social media platforms.

There is a requirement for the post holder to undertake Level 1 Legal Training (IPSEA), which comprises e-study of up to 30 hours and face-to-face training for one day funded by the service within 3 months of being in post.

The post holder will be expected to maintain confidentiality and impartiality at all times and may from time-to-time experience contact with families that could be upsetting and challenging.

Dorset SENDIASS are recruiting for a Triage and Information Officer (part time 15 hours per week; one year fixed term in the first instance, with an opportunity to extend if budget allows).

The role is suitable for:

• A team player with strong focus on improving outcomes for children, young people and their families through offering high quality first point of contact for our busy SENDIASS service.
• A person who strives for excellence in standards of customer service, showing empathy and understanding and offering timely information and signposting.
• A confident communicator across a range of formats, including enquiries received by telephone and email, who can play a key role in the development and formulation of information on our website and social media accounts, such as Facebook, WhatsApp and Instagram.

The closing date is Tuesday 28 January 2025.

For further information, please use the link below to the Family Action website where you will find the Job Description/Person Specification and details of how to apply. 

1380 SENDIASS Triage and Information Officer

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At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.