Housing Business Support Officer

Join our Housing Register team at Dorset Council and make a meaningful difference in the lives of individuals and families experiencing homelessness.

You will be working within a very friendly, dynamic, and very supportive team whilst working collaboratively in a confidential environment.

You will have access to a range of employee benefits, be part of an organisation that supports each other to grow and succeed and will have access to a range of training opportunities which will help you with your personal development and career progression.

What can you expect do be doing:

You’ll have an opportunity to work within the Housing Register team at Dorset Council. You will be the first point of contact for the Housing Register, answering telephone calls and responding to the Dorset Home Choice email enquiries that come through relating to the Housing Register. These enquiries will vary from the public and other internal/external services of which you will be providing advice and signposting where applicable.

If applicants have difficulties in completing a Housing Register application form, you will be able to assist them and complete this application over the telephone.

You will work closely with the Housing Register Assessors who will be assessing the applications that come through which we assess in line with the Dorset Allocations Policy.

You will also assist with data cleansing of the Huume system to ensure that our data is accurate for reporting purposes.

About you

• You will be working within a friendly, dynamic, and very supportive team whilst working collaboratively in a confidential environment.
• The working environment is busy and dynamic, subject to interruptions to deal with queries via telephone and email, so you will be experienced in balancing multiple priorities.
• You will have excellent telephony and written skills to provide as much advice/support to our applicants as possible.
• Due to Housing being a busy service, its essential that you will be able to work effectively under minimum supervision.

For further information regarding this position, please do not hesitate to contact Andrea Bright, Senior Housing Register Assessor on 01202 228813

This is a full time role at 37 hours per week.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

• provide more than 450 services to over 300,000 residents
• have ambitious aspirations
• are excited about our future
• care about Dorset and all the people who live here
• know that all roles make a difference and that our employees are key to our success

You will:

• have access to a range of employee benefits 
• be part of an organisation that supports each other to grow and succeed
• have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation.

We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.