ICT User Support - Work Experience

Aimed at students to help provide a real experience of the workplace environment. One which allows them to learn new skills, gain confidence and develop their decision making towards future careers

Who Can Apply

Year 10 to 13 students

About ICT User Support:

The ICT User Support team at Dorset Council helps over 5,000 staff members with their technology needs. They provide support over the phone, online, and in person at locations around the county. They also help set up things like computers, software, and accounts to keep everything running smoothly.

What You’ll Learn:

As an ICT User Support Officer, you’ll help provide friendly, helpful support to people who need help with technology. You’ll learn how to deliver excellent customer service and find ways to improve our ICT services. You’ll work mainly in the office, but you might also have the chance to go to different council locations with other ICT staff.

Key Responsibilities:

During your placement, you’ll:

• Work closely with other staff to perform simple, routine tasks in a structured setting.
• Help install or remove hardware (like computers) and software by following instructions.
• Carry out basic maintenance, like updates or checks on computers.
• Help investigate and solve issues with software or hardware.
• Keep accurate records of the work you do.
• Offer help to users in a friendly, professional way and refer them to other staff if needed.
• Join other team members on site visits to help support council services in different locations.

About You:

To do well in this role, you should:

• Be adaptable and willing to try different tasks.
• Enjoy working with others, including people of different ages and backgrounds.
• Be organised and able to manage tasks and time.
• Be enthusiastic about learning new skills and following guidance from experienced staff.

This placement is a great opportunity if you’re interested in technology, working with people, and gaining experience in customer support. You’ll develop valuable skills that can help you in many different careers.

Who can apply?

We welcome everyone, including students, unemployed individuals, and those looking to change careers. We aim to support the local community by offering valuable work experience opportunities.

What will be expected of you

During your placement, you will work with experienced staff on real projects and tasks. We expect you to:

• follow all council rules and health and safety guidelines
• take responsibility for your learning and ask for help when needed
• follow instructions from your placement manager
• attend work at the agreed times during your placement
• stay motivated and make the most of this opportunity to show what you can do

About you

What you will gain from a work experience placement

A work experience placement at Dorset Council can help you in the following ways:

• confidence: get used to the workplace and build your confidence
• new skills: learn new skills or improve the ones you already have
• networking: meet new people and make professional connections
• CV boost: show teamwork and customer service skills on your CV
• references: gain valuable references for future job applications
• share skills: use your unique skills to help our team

At Dorset Council, we’re passionate about making Dorset a great place to live, work, and visit. Working for us should be no exception. If you want to make a real difference in your community, a work experience placement with us is a great opportunity. Working in local government is rewarding and offers the chance to solve important challenges.

Why work with us?

Local government touches the lives of everybody, everyday. At Dorset Council, we:

• provide more than 450 services to over 300,000 residents
• have ambitious aspirations and are excited about our future
• care deeply about Dorset and all the people who live here
• know that all roles make a difference and that our employees are key to our success
  
  

Join us at Dorset Council and start making a difference in your community today.