Senior Service Support Officer

We are looking for an experienced business support person to join our friendly and supportive team as a Senior Service Support Officer providing support to the Heads of Service in Adult Care Operations. You will be working alongside another colleague to provide this support in partnership with them. 

What you can expect to be doing:

• No day is the same in this role, you will be involved in a wide range of activities when supporting our services and this includes planning ahead for upcoming events and commitments.
• You will be required to build lasting professional relationships, work collaboratively with others both inside and outside of the Council and provide a high level of customer service at all times.
• You will be providing support for diary and email management to the Heads of Service to allow them to work efficiently and prioritise their work.
• You will have the opportunity to design and implement effective ways of working and develop these further with the team.
• Although not frequently, you may be asked to take notes at meetings in a number of different settings and training will be provided.
• You will be expected to handle sensitive and confidential information in a trusted and professional way, in accordance with the Council’s policies and procedures.

Do you have what’s needed to join us?

• The ability to respond and adapt to emerging changes will be a key part of this role.
• The drive to hit deadlines, work at pace and sometimes under pressure, to be part of a high performing team to deliver great results together.
• A well organised and flexible approach when working between a number of tasks.
• Energetic and ‘can do’ attitude to work, particularly when learning new things and sharing knowledge.
• Great communication skills when building relationships.
• An understanding of our responsibilities when handling sensitive information.
• The confidence to ask questions and build knowledge in the role.
• Comfortable working on your own and within a team, receiving and providing support as necessary.
• Excellent ICT skills and be keen to use these digital skills to efficiently support the Heads of Service.

What we can offer you:

• The ability to work in a supportive team with the freedom to work creatively
• The opportunity to build relationships across the wider directorate and with partner organisations
• The ability to contribute to the continued development of the team
• The chance to develop skills and knowledge in Adult Social Care.

• the drive to hit deadlines, work at pace and sometimes under pressure, to be part of a high performing team to deliver great results together?
• a well organised and flexible approach when working between a number of tasks?
• energetic and ‘can do’ attitude to work, particularly when learning new things and sharing knowledge?
• great communication skills when building relationships?
• an eye for detail, using your initiative and acting on things quickly?
• an understanding of our responsibilities when handling sensitive information?
• good listening skills and the confidence to ask questions so we get things right first time?
• a lateral and forward thinker, able to originate and work up ideas and problem solve?
• comfortable working on your own and within a team, receiving and providing support as necessary