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Technical Support Officer (Dorset County Hall) (Fixed Term Position)

Salary details: £20852 - £23484

Dorset Council
Occupational group
Business, Policy & Administration
Salary details
£20,852- £23,484
Job term
Full Time
Appointment type
Fixed Term
Annika Banwell
Contact email
Contact telephone
01305 252359
Closing Date
06 October 2022 11:00 PM
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Technical Support Officer

37 hours

Salary £20,852- £23,484

Dorset County Hall

Fixed-Term position ending the 2nd of July 2023

What’s in it for you:

Would you like to be part of a team that provides excellent technical support to our Building Control Surveyors and a fantastic service to our customers? If you are, then we have a great opportunity to cover Maternity Leave as part of our Technical Support Teams in Building Control. This maternity cover post will be based either working remotely or across Dorset with office bases available in Dorchester, Wareham, Wimborne or Weymouth. There will be a requirement to travel to an office once a week.
Our Technical Support Officers undertake the administrative tasks required to support a building regulation application through its process. Reporting to a Team Leader, the role will be varied and interesting and the post holder will need to be customer focused, confident in using their own initiative and able to prioritise a demanding workload.

What you can expect to be doing:

This is a Fixed Term Maternity Cover post. Details of the types of work undertaken nature of the work are provided in the Job Description and Context Statement. However, tasks undertaken will include:
• Registering and validation of all types of building regulation applications.
• Working closely with our Building Control Surveyors to provide a high quality level of support.
• Be a point of contact to our agents, applicants and builders to answer any queries or provide updates on their applications. 

About you:

The experience, knowledge and skills required for this role are specified in the Person Specification. In summary we are seeking individuals who are organised, able to meet the demands of a busy work schedule and ensure deadlines are met. You will need to have good communication skills, be an effective team player, as well as having the ability to work off your own initiative.
IT systems used include Microsoft packages, Teams and service specific systems such as Mastergov. Training for service-based systems will be provided however a good working knowledge of IT including the use of Outlook, Word and Excel is essential. Our services are customer focused and the post holder will be communicating with a wide range of stakeholders.

Contact details:

For more information please contact Annika Banwell (annika.banwell@dorsetcouncil.gov.uk) or David Kitcatt (david.kitcatt@dorsetcouncil.gov.uk)

Additional Information:

This post requires travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

Dorset Council: A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant – For this post please refer mainly to the Context Statement.