17Days left

Business Solutions Engineer - Application Support Level 3

Salary details: £24496 - £28371

Dorset Council
Occupational group
Salary details
£24,496 - £28,371
Job term
Full Time
Appointment type
Josephine Castleman
Contact email
Contact telephone
01305 252387
Closing Date
18 December 2022 11:30 PM
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Business Solutions Engineer – Application Support Level 3

37 hours

Salary £24,496 - £28,371

County Hall, Dorchester

What’s in it for you:

This is an exciting opportunity to join the ICT Place team as applications support specialist. You will be part of a core team of 9 people and be working under the supervision of a Business Solutions Analyst.

The ICT Place Applications team look after over 400 applications across the Corporate and Place Directorates used by business areas such as Highways, Planning, Trading Standards, Registrars, Country Parks, Revenues & Benefits, Environmental Health, Leisure Centres and Libraries.

We are looking for a creative individual who enjoys a challenge and can resolve issues using various methods. The role will involve collaborating with different teams and colleagues, internal and external to the council. You will have the ability to build positive relationships with a range of colleagues at all levels.

What you can expect to be doing:

By joining the ICT Place Applications Team, you will be part of a team that is making a major contribution in delivering and transforming services across the Dorset Council Estate. You will be proactive in identifying opportunities for improvement in performance across the service, the wider business and within the team with an emphasis on supporting corporate plan objectives, ICT customer satisfaction and reducing cost of ICT service provision.

You will be identifying and resolving issues with applications, following agreed procedures. You will carry out applications maintenance tasks and manage application enhancements to continuously improve business and technical performance. You will be able to work alongside project teams to help improve business processes.

We adopt an agile approach to working, with opportunities to work either in the office or remotely depending on the activity. We encourage collaborative working across the service, where work can often overlap team areas.

There is an opportunity to cross skill into other areas to enhance your own professional development. 

About you:

We are looking for an individual who is keen to be part of a collaborative team that delivers results and can carry out the following:

  • Work in a demanding and busy environment and successfully dealing with prioritisation conflicts.
  • Develop positive customer relationships at a range of levels to respond effectively to customer needs.
  • Able to plan, schedule, prioritise and monitor own work, working proactively and without supervision in pre-defined areas and taking
    personal responsibility for work output and quality.

Interviews to be held week commencing 9 January 2023.

For further information about the post, please contact Josephine Castleman on 01305 252387.

Dorset Council: A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.

Find out more about how to apply