14Days left

Housing Officer (Wimborne)

Salary details: £25481 - £29577

Dorset Council
Occupational group
Salary details
£25,481 - £29,577
Job term
Full Time
Appointment type
Fixed Term
Maria Byrne
Contact email
Contact telephone
01202 228974
Closing Date
25 April 2021 11:30 PM
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Housing Officer

Full time 37 hours per week - Fixed term until 16.10.2022

£25,481 - £29,577

Allenview House, Wimborne

We are looking for a Housing Officer to join our established Homelessness Prevention and Housing Advice Team. The team is a busy statutory frontline service which seeks to sympathetically yet robustly assist those households who are homeless or at risk of becoming homeless.

What you will be doing

The reason why someone becomes homeless is varied and as a Housing Officer you will be expected to deal and offer advise over a wide range of issues including but not limited to:

  • Tenants rights and occupation
  • Benefit eligibility and assisting to make claims where required
  • Rent or mortgage arrears
  • Managing debt
  • Assisting people who are at risk of violence or abuse
  • Applying for social housing
  • Obtaining accommodation in the private rented sector.

For those customers who are owed a duty under homeless legislation you will be assessing customers needs and devising Personal Housing Plans outlining the steps that both you and the customer will take to remedy the situation.

About you

Do you have experience working with people in difficult circumstances?

We need applicants who can be sensitive to difficult situations whilst having the ability to negotiate and investigate individual client circumstances. There will be occasions when you may need to provide challenging advice to clients in stressful circumstances.

Are you able to learn new skills?

Our successful applicants will need to demonstrate their ability to learn new skills and legislation and work with clients with complex needs and issues.

Applicants will need to be computer literate, and have a flexible, organised approach to their work to cope with a challenging and varied case load.

Do you develop positive and professional relationships?

We need people who can work in partnership with other agencies to assist and support our clients. The successful applicants will need to maintain and develop professional relationships with colleagues, landlords and a wide range of agencies.

Are you customer focused with good communication skills?

We need applicants who can adapt their communication style to provide specialist advice with a wide range of people and organisations. Our successful candidates will be able to communicate well verbally and in writing.

Working at Dorset Council

This is a unique opportunity to join a brand new council in Dorset – home to the spectacular Jurassic Coast and thriving market towns and villages with a strong sense of community and identity.

On 1 April 2019, five district and borough councils and the county council were replaced by the new Dorset Council which will deliver more efficient, accessible and modern public services. 

You will have the opportunity to build your career in a modern, flexible and inclusive organisation, and this is an exciting time to join – at the start of our journey together.

For more information about our new council visit www.DorsetCouncil.gov.uk/about

Dorset Council provides a framework to explain the behaviours expected from everyone who works, or volunteers, for Dorset Council regardless of their role or grade within the organisation, find more information about this here. The behaviours will form part of the selection process, where you will be asked to evidence when you have demonstrated them.

Additional Information

Candidates are expected to hold a valid driving licence.

This post involves working with children or vulnerable adults and/or having access to significant information about them and will be subject to a Disclosure and Barring Service check. Please refer to our policy on the employment of ex-offenders for further information.

Dorset Council uses generic job descriptions and person specifications and therefore the job title in the attachments on the right may differ from the job title in the advert. Further specific information may be provided in a context statement where relevant.

For more information regarding Dorset Council’s rewards and benefits click here.

For further information regarding Dorset Council’s commitment to Equality & Diversity click here.

NB: You will be unable to view the job description and person specification forms after this vacancy has closed. We cannot accept CVs in place of an application form as we require the same range of information from all our candidates.

Dorset Council is committed to making our recruitment process barrier-free, and as inclusive as possible for everyone.

For more information on how to apply, please see this helpful guidance.