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House and Catering Manager (Swanage)

Salary details: £28672 - £32910

Dorset Council
Occupational group
Hospitality & Facilities
Salary details
£28,672 - £32,910
Job term
Full Time
Appointment type
Michael Gould
Contact email
Contact telephone
01929 422126
Closing Date
09 May 2021
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House and Catering Manager

Leeson House Field Studies Centre, Near Swanage

Full Time / Permanent

£28,672 - £32,910

We're looking for a special kind of person to join our dedicated team! The House and Catering Manager is a demanding and critical role that incorporates managing the housekeeping and catering teams, ensuring our housekeeping and dining services continue to reach high standards and providing excellent customer care to a diverse range of school groups.

Leeson House Field Studies Centre is one of four centres run by the Outdoor Education Service, which comes under the umbrella of Dorset Council’s Traded Services, Place Services.

Leeson House Field Studies Centre operates with a small team of dedicated staff to deliver environmental education to students from Primary up to ‘A’ level.

Leeson House is a secluded and comfortable residential centre situated near Swanage, Dorset on the Jurassic Coast World Heritage Site. It is close to many classic geography, geology and biology fieldwork sites and set within 7 acres of inspiring and diverse grounds.

Leeson House can accommodate up to 80 students and 12 accompanying staff and we take residential and day visit bookings 7 days a week throughout the year. The Centre has been welcoming schools from Dorset and beyond for the past 50 plus years.

What you will be doing

Each day will be different; generating rotas and liaising with staff teams, communicating with schools regarding dietary and medical needs, allocating bedrooms to groups and being a smiling, welcoming presence to all our users.
This role is largely supervisory but on occasion may require the post holder to be ‘hands on’.

37 hours per week with possibly some split shifts, early morning/evening work and weekends. Flexi time can be used to help meet the demands of our peak season and the somewhat quieter moments during the winter. We can be flexible to the right candidate and more information can be discussed at interview.

About you

Education and Qualifications
Required by law, and/or essential to the performance of the role

  1. Minimum 5 GCSEs grade C or above including English Language and Mathematics, or equivalent ability
  2. NVQ 2 in Customer Services
  3. ECDL or equivalent IT qualification
  4. Good standard of written literacy and spoken English language
  5. Experience of supervision or management of a team of staff
  6. Experience of working in a similar environment
  7. Previous experience of customer services
  8. Experience of working in a team

Skills, Ability and Knowledge

  1. Knowledge of effective supervision and management techniques
  2. Knowledge of a range of IT systems, including Word, Excel, Outlook
  3. Knowledge and understanding of budgetary management
  4. Good interpersonal skills, demonstrating tact and sensitivity when dealing with clients, consultants, contractors and staff
  5. Ability to work with minimum supervision and to use initiative
  6. Ability to build and sustain good working relationships
  7. Ability to communicate effectively, orally and in writing
  8. Ability to 'think outside the box', using a degree of creativity to deal with difficult and complex tasks
  9. Ability to organise own and team's workload effectively, prioritising tasks and working to defined deadlines
  10. Ability to work under pressure
  11. Knowledge of the requirement to apply confidentiality to all information handled

You should be flexible with an adaptable approach to work and provide a fun and supportive working environment to colleagues.  You will have an ability to work both independently and as part of a team and have a willingness to learn new skills and adopt new approaches.

Additional Information

This post involves working with children and/or vulnerable adults and having access to significant information about them and will therefore be subject to a satisfactory Disclosure and Barring Service check. 

This is a unique opportunity to join a brand new council in Dorset – home to the spectacular Jurassic Coast and thriving market towns and villages with a strong sense of community and identity. 

On 1 April 2019, five district and borough councils and the county council were replaced by the new Dorset Council which will deliver more efficient, accessible and modern public services.  

You will have the opportunity to build your career in a modern, flexible and inclusive organisation, and this is an exciting time to join – at the start of our journey together. 

For more information about our new council visit www.DorsetCouncil.gov.uk/about 

Dorset Council provides a framework to explain the behaviours expected from everyone who works, or volunteers, for Dorset Council regardless of their role or grade within the organisation, find more information about this here. The behaviours will form part of the selection process, where you will be asked to evidence when you have demonstrated them.

Dorset Council uses generic job descriptions and person specifications and therefore the job title in the attachments on the right may differ from the job title in the advert. Further specific information may be provided in a context statement where relevant.

This role is UK based and your Right to Work will need to be established as part of the appointment process.

For more information regarding Dorset Council’s rewards and benefits click here.

For further information regarding Dorset Council’s commitment to Equality & Diversity click here.

NB: You will be unable to view the job description and person specification forms after this vacancy has closed. We cannot accept CVs in place of an application form as we require the same range of information from all our candidates.

Dorset Council is committed to making our recruitment process barrier-free, and as inclusive as possible for everyone.

For more information on how to apply, please see this helpful guidance