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Overpayments Officer (Dorset County Hall/ Remote)

Salary details: £24496 - £28371

Dorset Council
Dorchester, Home based
Occupational group
Finance, Procurement, Revenues & Benefits
Salary details
£24,496 - £28,371
Job term
Full Time
Appointment type
Oliver Britt
Contact email
Contact telephone
01305 211971
Closing Date
01 December 2022 11:00 PM
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Overpayments Officer

37 hours per week

Salary £24,496 - £28,371 per annum

Dorset County Hall, combined with homeworking

What’s in it for you:

We are currently in the process of expanding our Revenues and Benefits Service and are looking to recruit a Benefits Overpayment Officer to join our Team. The post is a full-time, permanent role within a very busy team however part time hours could be considered.
Dorset Council is a young organisation, created as a new unitary council in April 2019. This is a great opportunity to work in a busy and experienced team where no two days are ever the same.

What you can expect to be doing:

The Overpayments Team is responsible for the accurate and prompt invoicing of Housing Benefit overpayment debts and to maximise recovery of overpaid benefit amounts. The role also involves dealing with customer telephone enquiries, responding to correspondence and working with customers to agree acceptable repayment plans. This role is extremely challenging but gives you the opportunity to make a real difference to the wider community and the public services that are provided.

About you:

The ideal candidate will have a strong track record in delivery, continually seeking to improve the effectiveness of procedures and communications. They need to demonstrate a keenness to continual learning and demonstrate a flexible and open approach to the considerable variety of duties and roles required of this post whilst also having a proven capability to deliver excellent customer service.
The role will involve working with many different teams and colleagues within the council and with partner organisations. Experience of working with multiple stakeholders is desirable with a proven ability to build trust and positive relationships with a range of colleagues
You will be proficient in handling a wide range of highly sensitive data and have the ability to communicate complex information in plain English.
You will want to make a positive difference to the lives of Dorset residents.

Dorset Council: A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at

Contact details:

For an informal discussion and for more information, please contact Oliver Britt by email: or by phone: 01305211971

Additional Information:

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

With hybrid working in place, you will be able to work both from home and from the office, with a balance to suit you and us.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.

Find out more about how to how to apply