Intranet Lead Officer (internal applicants only) (fixed term until 31 October 2024)

Salary details: £34723 - £40478

This is an exciting opportunity for someone to join our award-winning Digital Team as Intranet Lead Officer.

37 hours per week (flexible working considered) - fixed term until 31 October 2024 based at County Hall, Dorchester. 

You’ll be helping us build a user-focused intranet that delivers good digital services to employees. You’ll be making it easier for our employees to get information from us at the time they need it.

What this opportunity is about

As Intranet Lead Officer, you will be responsible for managing and developing the council’s new intranet platform. We are currently moving our intranet to SharePoint and looking for opportunities to improve our content and internal digital services. You will be a key part of the project team as we build the new intranet and driving forward plans to further develop the intranet after its first release.

We’re looking for someone who loves teamwork as you’ll be working with people from across the organisation. This role sits in our Digital Team, so you’ll be working alongside our Web Manager, Content Designers and User Adoption Team. The intranet is one of our key communications tools for engaging with our employees, so you’ll also be working closely with our Internal Communications Team.

We have an inclusive team culture, where your opinion is always valued. The team holds a wealth of experience, sharing knowledge, skills, and perspectives to continuously develop and support each other.

We make the time for you to develop your skills, and to learn new ones, prioritising learning, development, and wellbeing across our workforce. We also offer hybrid and flexible working that supports a healthy work-life balance. 

What you will be doing

You will be:

• collaborating with colleagues across the council to help them build user-focused intranet services that help people in their jobs
• managing intranet content requests and acting as first point of call for all improvement suggestions and ideas
• monitoring and using analytics to inform content developments and identifying areas for improvement
• supporting departments in developing pages and tools to enhance user experience, streamline workflows, and improve overall intranet functionality
• ensuring the intranet is user-friendly and people can find information they need as quickly as possible from search and the site’s navigation
• promoting accessibility of online content and ensuring intranet content is accessible
• developing a governance framework for intranet content and promoting this to intranet editors and service managers
• developing and promoting intranet content standards
• supporting and developing intranet content editors across the council and involving them in our content design community
• training and supporting intranet users, providing guidance and assistance in content creation, accessibility, publishing, and best practices
• advocating for the intranet, continuously focusing the organisation on the intranet’s purpose and user needs
• keeping up to date with industry trends, best practices, and emerging technologies related to intranet management, SharePoint, and internal communications

About you

To develop your career with us and to deliver our vision to make Dorset a better place to live, work and visit, you will:

• have experience working in intranet management, internal communications or content design
• understand the value of data and insight
• have experience of user research and analysing data to identify opportunities to improve services
• have excellent communication skills and a good understanding of internal communications principles, strategies, and best practices
• be comfortable working with groups of stakeholders and have an ability to create a collaborative environment, building trust to design and implement new customer journeys
• have experience with Microsoft software and solutions (SharePoint) and content management systems
• have knowledge of accessibility standards required for public sector online content and experience publishing accessible content
• have experience of working in an agile environment, developing roadmaps and managing backlogs to deliver digital products/ change that improves design, standards, compliance, and user experience
• have strong negotiation skills to influence stakeholders on the need to do things differently, whilst applying pragmatism to balance meeting business needs as well as user needs

The full details of the essential criteria for this role are detailed on the job description.

Additional Information

This vacancy is open internally to:

• our employees
• agency workers currently working for us
• casual workers currently working for us

If we cannot appoint someone, the vacancy may then open to external candidates.

Employees working within a school are not considered internal applicants.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.

Find out more about how to apply. 

Contact Details

For more information about the role please contact Emily Hasson-Chapman (emily.hasson-chapman@dorsetcouncil.gov.uk) or Steve Maplesden (steve.maplesden@dorsetcouncil.gov.uk)