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Technical Support Officer - Data and Performance (Dorchester)

Salary details: £22777 - £25409

Dorset Council
Occupational group
Business, Policy & Administration
Salary details
£22,777 - £25,409
Job term
Full Time
Appointment type
Elizabeth Andrews
Contact email
Contact telephone
01258 484324
Closing Date
03 February 2023 11:00 PM
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Technical Support Officer - Data and Performance 

37 hours per week - Permanent 

£22,777 - £25,409

County Hall, Dorchester 

Are you looking for an interesting, varied, and challenging role in a busy environment? Do you enjoy learning to use new ICT tools and have the ability to help others learn? We are looking for someone to join our friendly team supporting our Planning and Building Control Services.

Our Data and Performance team are system administrators for the Mastergov Software now used in Planning and Building Control. We've invested in our service, restructured and recruited and converged onto one system. So far we've transferred over 4.3 million documents, 47 years worth of data and moved 285 people onto our new system and now we are ready to transform how we work and use our software to help improve our in house processes and the service to our customers.

What you will be doing

On a daily basis you will be supporting the Planning and Building Control teams in their use of Mastergov and QGIS ( Mapping software) this could be problem solving, creating or amending templates or developing new functions.

You will also be required to help support members of the public and stakeholders in their use of the online services.

The Data and Performance Team also provide general administration support such as invoicing, producing stats, FOI requests and history searches.

About you

We are looking for a team player with good interpersonal skills with the ability to build and sustain good working relationships.

You will be responsible, organised and able to work on your own initiative, prioritising tasks accordingly and working to defined deadlines.

You will need to have an inquisitive nature and ability to problem solve.

Be confident in your use of a range of IT products, be able to pick thing up easily and have an interest on how to improve things.

Previous Planning / Building Control / Mastergov or QGIS experience would be advantageous but training will be provided.

Dorset Council: A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.

Additional Information

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.