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Senior Service Support Officer (Dorchester) (Secondment Role) (Internal Applicants Only)

Salary details: £20852 - £23484

Dorset Council
Occupational group
Business, Policy & Administration
Salary details
£20,852- £23,484
Job term
Full Time
Appointment type
Samantha (Sam) Porter
Contact email
Contact telephone
01305 224927
Closing Date
02 October 2022 11:00 PM
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Senior Service Support Officer

37 hours

Salary £20,852- £23,484

Dorset County Hall

This is a Secondment role of up to 20 months, with a review every 6 months

What’s in it for you:

An exciting opportunity has arisen to join our Central Service Support Team in Adult Care Operations and we are looking for someone to take on the role of Senior Service Support Officer.
Do you have excellent organisational and communication skills that can be used to help translate policy and guidance into practical actions for frontline colleagues? Do you have great administrative and notetaking skills and the ability to respond to demands quickly? Would you like to make a difference and work with others to deliver great services?
We need someone who is adaptable, approachable and can think quickly in line with emerging priorities. In return we offer a supportive environment with room for growth and development.
The post is 37 hours per week and the hours will typically be worked Monday to Friday in a hybrid way between County Hall, Dorchester and home. Our flexible approach supports our employees to have a great work - life balance, with your wellbeing at its heart.

What you can expect to be doing:

You will be part of a small team and will be involved in a range of activities to support our services. One of the main focuses for this role will be around offering advice, guidance and good practice for our Protection of Property work. This will also involve supporting our professional Social Work staff on initial Protection of Property visits.
Another key focus will involve providing administrative and notetaking support for some of our upcoming forums and boards.
You will be required to build lasting professional relationships, work collaboratively with others both inside and outside of the Council and to provide a high level of customer service at all times.
The opportunity to design and implement effective ways of working are available for you to explore and develop. At times you may be asked to provide some support for small pieces of project work and occasionally provide cover for colleagues. The ability to respond and adapt to emerging changes will be necessary.
You will be expected to handle sensitive and confidential information in a trusted and professional way, adhering to Council policies and procedures. 

About you:

. To have the ability to prioritise your work, hit deadlines and work together as part of a high performing team to deliver great results
. To have a well organised and flexible approach when working between a number of tasks
. To have an energetic and 'can do' attitude particularly when learning new things and sharing knowledge
. To have great communication skills when building relationships and also the ability to gather information and to disseminate it accordingly
. To have an eye for detail, be able to use your own initiative and act on things quickly
. To have previous experience and skills of notetaking at a variety of meetings
. To have good listening skills and the confidence to ask questions so we can get things right first time
. To have good customer service skills and the ability to provide accurate and clear advice
. To have an understanding of our responsibilities when handling sensitive information

Contact details:

For more information regarding this post please contact Sam Porter on 01305 224927

Additional Information:

This role does have a travel requirement which means that a vehicle (or transport deemed to be suitable by the Council) must be available as required,

This role is a secondment opportunity for up to 20 months with a review every 6 months.

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

Dorset Council: A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at

Closing date will be: 2nd October 2022
Interview date will be: 11th October 2022